Warranty Information. 

• Products installed in a basement( below Grade level), or directly over a concrete floor, or in a room equipped with radiant heating; For your INFO( hardwood floors need extra protection from the heat of a radiant slab. A method which works is to  Bostiks Best(tm) urethane glued  full trowel plywood 4x4 or 6millemiter cork 2x3 to a level within flatness tolerance properly cleaned primed and patched concrete radiant heat slab, before you glue down a 7/16th x 3&1/4 only Hardwood floor material with a specific 30 degree or better to vertical grain angle.
  Some of these hardwoods are Fiddleback Maple or Flame Maple, edge grain American Black(nigri) Walnut, Quarter sawn  Red or White Oak. Edge Grain Cherry.
  
   
• Reduction or dulling of the floor's shine or gloss, which is normal and is not considered surface wear;
  
   
• Shrinking and/or expansion of the floor, which is due to seasonal changes in humidity and/or heating conditions and is therefore not considered a defect;
• Fading or changes in color, which are due to exposure to sunlight or intensive lights and, as such, are normal;
  
   
• Scratches, dents or any other damage caused by furniture or appliances, water or other liquids, insects, pets, sand, salt, dust and/or high heels;

   

  Squeaks are never guaranteed to be taken out in either a New Hardwood Floor Installation or and old Renovation( when specified on and installation Means A 4'' spiral spike  will be employed on an angle approximately where the floor joist is a tidy job is required not a peppering.
  
   
• Damage resulting from  unsatisfactory storage protection, improper care, neglect, misuse, abuse, and/or improper humidity levels,

   

   Over unprotected crawl space.

   

  Over Balconies or Garages from within  a home or building dwelling( there is potential for a movement or weak point in the joist extensions to these areas  Plus the temperature and humidity or moisture changes usually converge somewhere   something like a small trickle leak from a roof down inside a wall.
  
   
• Damage caused by the use of abrasive cleaners or improper care products.
  
  Minor variations in wood color, grain, knots and/or mineral streaks are inherent features of all hardwood flooring products. Such variations are normal and are not considered defects unless they account for more than 5% of the total volume of flooring purchased.

   

  Watch out  for covering up your heat registers with furniture this can cause excessive over heating and the floor will shrink.
  Protect your investment read more.....
  also see...